Contact Us

Would you like to return an item? You can create your return online in just a few clicks, no need to contact us. You can also find quick answers in our FAQ.
Start my return
My order has not yet been shipped
Your orders are prepared from Monday to Friday, excluding public holidays. We will do our best to ship your order as quickly as possible. You will receive an e-mail when your order is shipped.
The average delivery time is 3 to 4 days in France, please allow a few extra days for other countries
My order has been shipped
You can follow the progress of your delivery directly from your customer account, or via the link you'll find in the shipment confirmation e-mail. Once shipped, your order will be delivered within 3 to 4 days in France by our carrier. For deliveries outside France, delivery times are likely to be a little longer.
Track my order

If you made an order, you can contact us with your order number and e-mail address used during the purchase.

I placed the order myself

If you wish to return your item, please contact us directly. Returns are accepted within 14 days of delivery.

Start my return

Still need a hand? Our customer service team is here for you.
I received this order as a gift

Please contact the person who placed the order so that he/she can provide you with the order number in order to register the return via our returns portal.
We only offer exchanges or credit notes for in-store use, no refunds. Proof of purchase (email or receipt) must be presented.
I placed the order myself

We invite you to log in to make a return on your order.
You placed an order as a guest / without an account?
To make a return, please create an account with the same email address you used to place your order.

I received this order as a gift
Please get the following information from the person who placed the order:
Last name and first name- Order number or receipt number- Person's e-mail address- Name of damaged item(s)